Refund policy
Withdrawal and Cancellation Policy
Provider
Ingo Alexander Spahr
MONDILUCCI
Carrer del Roget 38
03738 Jávea, Spain
Email: info@mondilucci.com
1. Exclusion of the statutory right of withdrawal
Our individual pastries are freshly made and assembled in accordance with each specific order. They are food products that may deteriorate quickly or have a limited shelf life.
Under the applicable statutory provisions, the standard 14-day right of withdrawal does not generally apply to such goods. This also applies in particular to products made or assembled in accordance with the customer’s individual specifications.
2. Voluntary cancellation up to 24 hours before delivery or collection
Irrespective of the exclusion of the statutory right of withdrawal, we voluntarily allow orders to be cancelled free of charge no later than 24 hours before the agreed delivery or collection time.
In this case, any payments already made will be refunded in full using the original payment method.
3. Later cancellations
If an order is cancelled less than 24 hours before the agreed delivery or collection time, a refund will only be possible if we have not yet begun procuring product-specific ingredients or preparing the order.
We will determine on a case-by-case basis whether a refund is still possible.
4. Same-day orders
Same-day orders are generally binding once they have been confirmed by MONDILUCCI.
Cancellation or a refund will only be possible if preparation has not yet begun.
5. How to cancel an order
Please send your cancellation request, including the order number and the agreed delivery or collection time, to:
The relevant time for determining whether the cancellation deadline has been met is the time at which we receive your message.
6. Defective, damaged or non-conforming orders
The exclusion of the statutory right of withdrawal and the cancellation provisions set out above do not restrict your statutory rights if an order is defective, damaged, assembled incorrectly or otherwise not in conformity with the contract.
In such cases, please notify us as soon as possible by emailing info@mondilucci.com and, where possible, include your order number and clear photographs.
We will review the complaint promptly and, depending on the circumstances, offer a replacement delivery, remake the order, provide an appropriate refund or propose another suitable solution.
Last updated: July 2026